Privacy Policy

Website Privacy Policy

This privacy policy (Policy) relates to your use of (the Website). The Website is operated by RAK Hospitality Logistics LLC, a company registered in Ras Al Khaimah with a place of business at Al Marjan Island, P.O. Box 86000, Ras Al Khaimah, United Arab Emirates('we', 'us', 'our'). When we refer to 'you' and 'your', we mean the user or browser of this Website.

We are committed to protecting your privacy and the safe keeping of your personal information. This Policy sets out our approach to handling your information.

Please note that this Policy may change from time to time and you should check it periodically to ensure that you are happy with any changes. Your use of the Website is also subject to our Terms of Use which we suggest you read.

How we collect and use your personal information

The information we collect on this Website generally falls into two categories: (1) personal information provided by you directly to us (such as name, email address, phone number and mailing address); and (2) information we collect by virtue of web analytics that allows us to understand and optimise the operation of the Website, but which cannot be used to identify you (please see the “Cookies” section below).

We collect personal information that allows us to identify you only when you specifically give it to us, for example where you make a purchase, where you complete the “contact us” section displayed on the Website or where you correspond with us.

We use your personal information for the following purposes:

  • Service delivery and customer care – we use your data to fulfil any order you place with us. We may also follow-up with you if you purchase goods or services or enquire about purchasing goods or services using one of the contact methods you have provided to, for example to resolve a complaint.
  • Marketing – we may send marketing information to you in relation to promotions that we run from time to time or service offerings we consider may be of interest to you. You can ask us not to process your personal information for marketing purposes by checking certain options on the emails you receive or by contacting us at the following address, as may be applicable.
  • Service improvement – to help us improve our Website or to improve the services we offer, we may ask you to provide feedback from time to time. We may also collect information about the way you access and navigate the Website using cookies (please see the section entitled 'How we use cookies’ below).
  • Crime prevention and legal compliance – in order to prevent and detect fraud and theft, we may use information from our customer records, including how you operate your account and may share this with other retailers and financial organisations and law enforcement agencies who will use the information we share for the same purpose. We reserve the right to disclose any information we consider necessary or appropriate, including for example your IP address, traffic information and usage history.

By submitting your information to us you consent to us using your information for the purposes set out in this Privacy Policy. If you do not accept the terms of this Privacy Policy, then you must stop using or accessing the Website.

Sharing your personal information

Where you provide your information to us you are providing it to RAK Hospitality Logistics LLC. We may share the information you provide with other members of the RAK Hospitality group of companies. We may also disclose your personal information to third parties who provide services you purchase or enquire about, third parties we engage to provide business services (for example payment processing, data storage or data processing services), in the event of a sale, merger, liquidation, receivership or transfer of our assets or one of our group companies to the prospective buyer of the business and their professional advisers, for the detection and prevention of a crime and if required to do so by law, a court order or by a regulatory authority of competent jurisdiction or if we believe that such disclosure is necessary, to protect, defend or enforce our rights.

You acknowledge and agree that we may also transfer your personal information overseas to countries which do not afford the same degree of protection to your personal information, if necessary for the purposes outlined in this Policy.

Please be aware that third party websites that have links to the Website may collect personal information about you and may have separate privacy policies and data collection practices. You should refer carefully to each third party website’s home page and click on the information or privacy policy link of that home page. This Policy does not cover the practices of the owners of those websites linked to or referred to on our Website and we shall not be responsible for the same.

As a general rule, except as specifically referred to in this Policy we will not disclose any of your personally identifiable information except when we have your permission, to give effect to a request you have made or under special circumstances, such as when we believe in good faith that the law requires it.

Information Security

The transmission of information via the Internet is not completely secure. We will do our best to protect your personally identifiable information while it is in our possession, however, we cannot guarantee the security of your data transmitted online.

How we use cookies

Cookies are features in a browser which assign a unique identifier to your computer. On the Website we use session cookies which are only stored on your computer’s memory during your browsing session. Once the browser is closed the cookies are automatically deleted from your computer. These cookies are never written on the hard drive of your computer and do not collect any information from your computer.

You may choose not to accept cookies. However, if you have modified your browser settings not to accept cookies, you will need to re-set your browser to accept the cookies that are sent to it. Otherwise, you may not be able to access certain parts of the Website. If you want to stop cookies being stored on your computer in future, please refer to your internet browser’s instructions by clicking 'Help’ in its menu.


Questions, comments and requests regarding this Policy can be sent to us via our contact page